Terms & Conditions

Welcome to RepLadies.is. By accessing or using our Website, you agree to comply with and be bound by the Terms & Conditions outlined below. Please review them carefully before placing an order.

Rep Ladies specializes in high-quality 1:1 reproductions of luxury fashion, including apparel, handbags, footwear, and accessories, offering refined craftsmanship and timeless design at accessible prices.

1. General

These Terms & Conditions apply to all visitors and customers of RepLadies.is. By using our Website or placing an order, you acknowledge and accept all policies referenced herein.

We reserve the right to update, revise, or modify these Terms & Conditions at any time. Continued use of the Website following any changes signifies acceptance of the updated terms.

2. Product Information

Rep Ladies offers premium 1:1 reproduction fashion products created with close attention to materials, construction, and design accuracy.

All product descriptions, sizing details, images, and videos are intended to represent items as accurately as possible. However, slight variations may occur due to:

  • Manufacturing batches
  • Lighting conditions or screen display differences
  • Hand-measured sizing tolerances
  • Material or hardware updates

We make every reasonable effort to ensure accuracy. If a significant discrepancy is identified after an order is placed, we reserve the right to contact you prior to processing.

3. Orders & Payments

By placing an order, you confirm that:

  • All information provided is truthful, accurate, and complete
  • You are authorized to use the selected payment method
  • You understand that processing times may vary based on stock availability, order volume, and quality inspection procedures

Rep Ladies reserves the right to cancel or refuse any order due to payment issues, suspected fraud, policy violations, pricing errors, or inventory limitations.

4. Shipping & Delivery

We ship worldwide using trusted third-party courier partners. Delivery times may vary depending on destination and shipping method.

Please note:

  • Customs inspections and courier delays are outside our control
  • Customers must provide accurate shipping details
  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees for re-delivery
  • Tracking information will be provided once the order has been dispatched

5. Return & Refund Policy

Our Return & Refund Policy is designed to ensure a fair and transparent shopping experience.

Eligibility

To qualify for a return:

  • The item must be unused, unworn, and in the same condition as received
  • All tags, protective films, and original packaging must remain intact
  • Proof of purchase (order number or invoice) is required

Accepted Return Reasons

Returns are accepted only in the following cases:

  • Wrong item received
  • Damaged or defective item upon arrival
  • Significant deviation from the product description

We do not accept returns for reasons such as change of preference, minor variations, or sizing issues, unless exceptional circumstances apply. Size guidance is available prior to purchase.

Refund Processing

Once the returned item is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to the original payment method
  • Please allow 3–7 business days for processing by your bank or payment provider

Return Shipping Costs

  • Customers are responsible for return shipping fees
  • In approved exchange cases, Rep Ladies covers the cost of sending the replacement item

6. Order Cancellation

Cancellation requests must be submitted before shipment. Once an order has been shipped, it cannot be canceled and will instead follow the standard return process (if eligible).

7. Customer Responsibilities

Customers are responsible for:

  • Reviewing product descriptions, images, and sizing information prior to purchase
  • Providing accurate shipping and contact information
  • Following care instructions for garments, footwear, handbags, and accessories

8. Contact & Support

Our customer support team is available 24/7 to assist with order inquiries, returns, or general questions.

If live chat is unavailable, please leave a message or contact us by email. We will respond as soon as possible.

9. Limitation of Liability

Rep Ladies shall not be held liable for delays, losses, or damages caused by:

  • Third-party courier or logistics services
  • Customs inspections or clearance procedures
  • Improper use, storage, or care of products

Our total liability is strictly limited to the value of the purchased item.

10. Acceptance of Terms

By continuing to browse or use RepLadies.is, you agree to these Terms & Conditions.
If you do not agree, please discontinue use of the Website immediately.